Requirements for Opening a Case for Fuel Card Issues

1. What specific error message is being displayed when attempting to use the fuel card?

2. Can you confirm the card number and the name of the driver using the card?

3. Screenshot sowing the error

4. Was the Dynamic PIN requested before using the card at the pump? If so, when was it requested?

5. What type of fuel is the driver attempting to purchase, and is it within the allowed fuel types for the card?

6. Is the driver using the card at an approved location or merchant that accepts the fuel card?

7. Have there been any recent changes to the card limits or policies that might affect usage?

8. Is the driver experiencing issues with the fuel card app, such as login problems or app errors?

9. Has the driver checked if the card has sufficient funds or is within the allowed transaction limits?

10. Driver's contact information and best time to call